Terms of Use


The following terms are associated with our unlocking service:

In general, it is VERY important that you provide us with the correct details of your phone. Please double check the IMEI number before you submit the code order. Make sure the carrier / network is the one which the phone is locked to, not the one you want to use it with. Please also make sure you give us the correct phone model with particular reference to the 7650 and the 3650.

If any of the three details are incorrect (1. IMEI number, 2. Network / Carrier, 3. Phone Model) it could lead to an incorrect code calculation. If you try repeatedly to key in an incorrect code you will lock the counter in the phone. The only way the phone can be unlocked then would be through hardware (which we also possess), the codes will NOT work on it anymore.

If you do lock the phone counter, we will offer the customer the option of mailing the phone to us. (Additional postage fees are applicable). If the codes do not unlock, we will unlock it free of charge and send it back Recorded Delivery within the UK. This option is also open to international customers. Additional postage charges will apply.

Due to the nature of the transaction, we regret that under any circumstances we cannot offer a refund on any 'failed unlocks' unless we physically see the phone. Once we have seen the phone, we can offer a refund or offer you the choice of getting it unlocked through our service hardware.

Please check that your phone is physically capable of using the carrier / network you want to unlock it for. Some US / Canadian phones like the 8390 will not work in other parts of the world. We cannot issue a refund if you cannot use a certain carrier / network once your phone is unlocked.

Please do not submit details of blacklisted phones. We are referring to phones which have been blocked by a network. This could be for non payment of the bill, or because it has been reported lost or stolen. If your phone turns out to be barred once it has been unlocked, we CANNOT issue a refund.